Privacy Policy
How Overload Group Pty Ltd handles your personal information, in line with the Australian Privacy Principles (APPs).
Under review
This policy is being finalised and should be confirmed by Overload Group Pty Ltd (and legal review) before it is relied upon. The substance below reflects how we handle personal information.
Who we are
Overload Group Pty Ltd (ABN 48 616 445 259, "Overload", "we", "us") provides transport, fleet-support, labour-hire and logistics services. We are committed to protecting the privacy of the people we deal with — customers, drivers, contractors, job applicants and website visitors.
What we collect
We collect the personal information we need to provide our services, which may include: your name and business details; contact details (phone, email, address); freight and delivery information; and, for drivers, contractors and applicants, licence and accreditation details, work history and related records. Where you apply for credit, we collect the information on our credit application.
How we collect it
Usually directly from you — by phone, email, our website, or in the course of providing services — and sometimes from third parties such as referees, your representatives or credit-reporting bodies where relevant.
How we use it
To quote for and provide our services; to allocate vehicles and drivers; to recruit and manage contractors; to invoice and manage accounts; to meet our legal and compliance obligations (including Chain of Responsibility); and to respond to your enquiries.
Disclosure
We may share personal information with our drivers, contractors and sub-contractors to perform a job; with service providers who help us operate; and where required or authorised by law. We do not sell your personal information.
Storage & security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and to destroy or de-identify it when it is no longer needed.
Access & correction
You can ask to access or correct the personal information we hold about you by contacting us at the details below. We will respond within a reasonable time.
Cookies & website
Our website may use privacy-friendly analytics to understand how the site is used. This information is aggregated and does not identify you personally.
Complaints & contact
Privacy enquiries and complaints: privacy@overload.com.au · 03 9336 1298. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.